Perception of mothers about the care received during the development of childbirth in the Central Hospital of the Social Security Institute

Abstract

Introduction: The “experience of care” is a critical aspect that guarantees the quality
of care in labor, highlighting the imperative need to focus on the binomial mother - child.

Objective: Determine the perception of mothers about the care received during
the development of childbirth in the Central Hospital of the Social Security Institute (HC
IPS).
Methodology: Observational, descriptive, cross-sectional study with non-probabilistic
sampling of consecutive cases, executed between June and August 2022. The sample
size was estimated by the Epiinfo 7.2 program based on the number of deliveries
(vaginal and cesarean), with a confidence level of 95% and a margin of error of 5%.
Descriptive statistics were performed summarizing the information in percentage
terms (qualitative variables), and measures of central trend and dispersion (quantitative
variables).

Results: The study included 235 post-natal women, with an average age of 28 years.
The highest proportion of responses came from unmarried women; university women;
public sector officials; primigestas and from the Central Department. Most mothers
were satisfied with the information and care received by professionals during childbirth;
and most were very satisfied with the overall medical care received, with the interest and
personal treatment received. More than two thirds of the sample reported the need for
support from the couple and that they would prefer to be accompanied during the birth.

Conclusion: In most cases, the patients have favorable perceptions for the treatment
received by the professional who attended them during their delivery. More than half
of them rated care and treatment behavior favorably. It is concluded that professionals
should consider the development of human skills as an organizing axis, without
forgetting the permanent updating of the technical component of care.